From The Compiler, 4 Years ago, written in Plain Text.
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  1. florianbruhingmx
  2. Initial Question/Comment: Cancel my account
  3.  
  4. 04:44:41 PM System
  5. Thank you for contacting Skype Customer Support!
  6.  
  7. 04:44:46 PM System
  8. Please hold for the next available Live Support Agent.
  9.  
  10. 04:45:36 PM System
  11. Due to unexpected high volume, the waiting time is longer than usual. We apologise for the inconvenience.
  12.  
  13. 04:46:36 PM System
  14. Myzel Anne D. M. has joined this session!
  15.  
  16. 04:46:36 PM System
  17. Connected with Myzel Anne D. M.
  18.  
  19. 04:46:36 PM System
  20. Thank you for contacting Skype Customer Support!
  21.  
  22. 04:46:46 PM System
  23. Please hold for the next available Live Support Agent.
  24.  
  25. 04:47:08 PM Myzel Anne D. M.
  26. Hello! Welcome to Skype Live Support! My name is Myzel Anne D. M. How may I help you?
  27.  
  28. 04:47:13 PM florianbruhingmx
  29. Hi! Since I have two skype accounts and don't use this one anymore I'd like to cancel it.
  30.  
  31. 04:50:06 PM Myzel Anne D. M.
  32. As I understand, you would like to cancel one of your Skype account. Is that correct?
  33.  
  34. 04:50:22 PM florianbruhingmx
  35. yes, this one (florianbruhingmx)
  36.  
  37. 04:52:26 PM Myzel Anne D. M.
  38. To make sure that I am pulling up the correct account, may I please have your Skype Name?
  39.  
  40. 04:52:57 PM florianbruhingmx
  41. florianbruhingmx
  42.  
  43. 04:54:01 PM Myzel Anne D. M.
  44. Thank you. May I have your first name as well so I could address you properly?
  45.  
  46. 04:54:26 PM florianbruhingmx
  47. Sorry, it's Florian :)
  48.  
  49. 04:54:51 PM Myzel Anne D. M.
  50. It's okay, Florian.
  51.  
  52. 04:55:27 PM Myzel Anne D. M.
  53. So you would like to delete this SKype Name: florianbruhingmx?
  54.  
  55. 04:55:36 PM florianbruhingmx
  56. exactly
  57.  
  58. 04:56:46 PM Myzel Anne D. M.
  59. Okay. I would be needing to transfer this chat to our Security Team to further verify your account.
  60.  
  61. 04:57:06 PM Myzel Anne D. M.
  62. I will put you on hold for a while.
  63.  
  64. 04:57:10 PM florianbruhingmx
  65. sure
  66.  
  67. 04:58:26 PM Myzel Anne D. M.
  68. Thank you very much.
  69.  
  70. 04:58:41 PM System
  71. You are being transferred to another queue. Please stand by...
  72.  
  73. 04:58:41 PM System
  74. Myzel Anne D. M. has left this session!
  75.  
  76. 04:59:21 PM System
  77. Rodolfo D. has joined this session!
  78.  
  79. 04:59:21 PM System
  80. Connected with Rodolfo D.
  81.  
  82. 04:59:41 PM Rodolfo D.
  83. Hello! My name is Rodolfo. Please allow me a few moments to review your previous chat. I’ll be with you shortly.
  84.  
  85. 04:59:50 PM florianbruhingmx
  86. okay
  87.  
  88. 05:02:41 PM Rodolfo D.
  89. As I understand your concern, you wish to delete email address, right?
  90.  
  91. 05:03:13 PM florianbruhingmx
  92. the whole skype account "florianbruhingmx" please
  93.  
  94. 05:03:41 PM Rodolfo D.
  95. Okay, I would be happy to look into this for you.
  96.  
  97. 05:03:51 PM Rodolfo D.
  98. May I have your name, please?
  99.  
  100. 05:04:06 PM florianbruhingmx
  101. That's Florian Bruhin
  102.  
  103. 05:04:56 PM Rodolfo D.
  104. Florian, I can proceed with your request.
  105.  
  106. 05:05:06 PM Rodolfo D.
  107. However, you still need to verify your identity.
  108.  
  109. 05:05:12 PM Rodolfo D.
  110. Is that okay?
  111.  
  112. 05:05:23 PM florianbruhingmx
  113. yep, sure
  114.  
  115. 05:05:47 PM Rodolfo D.
  116. Let me check the account, please?
  117.  
  118. 05:09:40 PM florianbruhingmx
  119. I guess I don't have to do anything for that, or do I?
  120.  
  121. 05:11:02 PM Rodolfo D.
  122. Please answer the following.
  123.  
  124. 05:12:11 PM Rodolfo D.
  125. 1. How did you pay? Previous payment method (CC¹, Paypal², Skrill², Other³, Never paid°)
  126. 2. Please provide 2 numbers you have recently called/contacted from Skype
  127. 3. What was the total cost of a recent order?
  128. 4. What is the email address you provided at registration?
  129.  
  130. 05:13:41 PM florianbruhingmx
  131. since I didn't use this account for years I probably need a while to look things up
  132.  
  133. 05:13:53 PM florianbruhingmx
  134. 4. is florian.bruhin@gmx.ch
  135.  
  136. 05:15:19 PM florianbruhingmx
  137. 1. I think I never paid with the old account
  138.  
  139. 05:16:19 PM florianbruhingmx
  140. 2. I think I only called skype names with this account, not real phones
  141.  
  142. 05:17:17 PM florianbruhingmx
  143. 3. never ordered anything
  144.  
  145. 05:19:32 PM Rodolfo D.
  146. I’m sorry, not all of the answers match the data stored in our systems. Based on this we cannot carry out the request for safety reasons. Please check your records and contact us again with the correct answers. Our customer’s security is our main priority so I hope you understand we need to treat this with caution
  147.  
  148. 05:20:42 PM florianbruhingmx
  149. I understand, is there any different option to verify? Since as I said I only use my new account since years it's very hard to look this up, I'm also not sure if I still have all my old mails
  150.  
  151. 05:21:21 PM Rodolfo D.
  152. Sorry those questions only/
  153.  
  154. 05:21:36 PM Rodolfo D.
  155. Now, I can suggest you another way to delete the account.
  156.  
  157. 05:22:55 PM Rodolfo D.
  158. You can trick somebody by changing your display name to "CANCELED ACCOUNT"
  159.  
  160. 05:24:09 PM florianbruhingmx
  161. I just signed into skype, and I think I recently called +XXXX XXX XX XX
  162.  
  163. 05:25:04 PM florianbruhingmx
  164. And I back then I must've paid via Swiss Bank Transfer or Paypal, probably paypal though - maybe even with the account of my father, XX@gmail.com, since I didn't use paypal back then probably
  165.  
  166. 05:26:34 PM Rodolfo D.
  167. Sorry but I am still unable to proceed with your request.
  168.  
  169. 05:26:49 PM florianbruhingmx
  170. ah, finally found my details. I paid via ClickAndBuy on XXth XXXX 2007.
  171.  
  172. 05:27:30 PM florianbruhingmx
  173. for XX CHF
  174.  
  175. 05:27:42 PM Rodolfo D.
  176. Okay.
  177.  
  178. 05:27:57 PM Rodolfo D.
  179. Please answer these questions again,
  180.  
  181. 05:27:57 PM Rodolfo D.
  182. 1. How did you pay? Previous payment method (CC¹, Paypal², Skrill², Other³, Never paid°)
  183. 2. Please provide 2 numbers you have recently called/contacted from Skype
  184. 3. What was the total cost of a recent order?
  185. 4. What is the email address you provided at registration?
  186.  
  187. 05:29:09 PM florianbruhingmx
  188. 1) Other (ClickAndBuy) / 2) +XXXX XX XX XX, probably nothing else / 3) XX CHF at XXth XX 2007 /
  189. florian.bruhin@gmx.ch
  190.  
  191. 05:29:47 PM Rodolfo D.
  192. Let me verify it.
  193.  
  194. 05:31:27 PM Rodolfo D.
  195. Thank you.
  196.  
  197. 05:31:37 PM Rodolfo D.
  198. I can proceed now to your request.
  199.  
  200. 05:31:52 PM Rodolfo D.
  201. Please wait while I'm processing it.
  202.  
  203. 05:33:42 PM Rodolfo D.
  204. I already canceled the account.
  205.  
  206. 05:33:42 PM Rodolfo D.
  207. Is there anything else I can help you with today?
  208.  
  209. 05:34:05 PM florianbruhingmx
  210. No, that's all, thank you.
  211.  
  212. 05:34:17 PM Rodolfo D.
  213. You are most welcome!
  214.  
  215. 05:34:22 PM Rodolfo D.
  216. It's been a pleasure speaking with you today. Thank you for contacting Skype Live Support, have a great day.
  217.  
  218. We value your feedback. Please be aware that we will ask you a few questions after closing the chat window about your experience with us today.
  219.  
  220. Once you are ready please click on the "Exit" button.
  221.  
  222. 05:34:33 PM florianbruhingmx
  223. Thank you, have a nice day!